Question 1

What does ₹100 per employee per month include?

Accepted Answer

All 11 modules are included in the Standard HRMS plan: digital onboarding, biometric & GPS attendance, shift management, leave management, CTC & salary structuring, Indian payroll & TDS engine (Old and New Regime), statutory compliance (PF, ESI, PT, LWF, Gratuity, NPS), probation tracking, employee document vault, HR letters, exit clearance & Full-and-Final settlement, unified approvals engine, and dashboard analytics with 10+ pre-built reports. There are no per-module fees.

Question 2

Is there a minimum number of employees?

Accepted Answer

No. You are billed for your actual active employees each month. You can scale up or down freely.

Question 3

Does the price include GST?

Accepted Answer

No — 18% GST is applicable and added on top of the per-employee subscription price. Your tax invoice is a fully self-contained snapshot that freezes the GST amount, seat count, and StaffSyncHR GSTIN at the time of issuance — it never changes retroactively.

Question 4

Is there a free trial?

Accepted Answer

Yes. Every new organisation starts with a 2-month free trial. No credit card is required. During the trial you have access to all Standard HRMS modules on your own data. Book a demo and we will activate the trial for your team.

Question 5

What billing cycles are available?

Accepted Answer

You can choose Monthly, Quarterly, Half-Yearly, or Annual billing. Annual billing saves 20% (₹80/employee/month billed annually vs ₹100/month billed monthly). Enterprise customers can negotiate custom contract terms.

Question 6

How does document storage billing work?

Accepted Answer

10 GB of document storage is included in the base plan. This covers employee KYC documents, payslips, HR letters, and FnF settlement slips. Storage usage beyond 10 GB is billed at an additional per-GB rate. Enterprise contracts can negotiate custom storage tiers.

Question 7

How do I pay — is there an online payment option?

Accepted Answer

Payment is currently accepted via bank transfer, UPI, or cheque. You submit your UTR or payment receipt through the billing portal, and our team verifies and marks your invoice as paid. Automated online payment gateway integration is on our roadmap.

Question 8

What happens if payment is delayed?

Accepted Answer

If an invoice is not paid by the due date, the account enters a 7-day grace period during which full access is maintained. If payment is not received within the grace period, the subscription moves to suspended state. Your data is retained and reinstated immediately upon payment.

Question 9

When does Enterprise pricing apply?

Accepted Answer

Enterprise pricing is recommended for organisations with 500 or more employees. Enterprise plans include multi-legal-entity support, negotiated seat rates, custom contract terms, a dedicated account manager, and priority implementation support. Contact our sales team to get a custom quote.

Question 10

Is StaffSyncHR built for Indian payroll and compliance?

Accepted Answer

Yes. PF (with VPF and employer/employee split), ESI (with IP period tracking), Professional Tax (state-specific slabs), Labour Welfare Fund, Gratuity (5-year rule), NPS, and TDS under both Old and New Tax Regimes are natively computed — not bolt-ons. The payroll engine runs in ₹ with complete Indian statutory workflows built in.

Question 11

Can employees check in from the field or while working remotely?

Accepted Answer

Yes. Attendance supports biometric devices (ZKTeco, ESSL, Suprema, Hikvision via on-premise agent), GPS-geofenced mobile web punches with distance validation, and web punches from any browser. Office, field, factory floor, and remote teams are all covered in a single system.

Question 12

Is my data secure and isolated from other customers?

Accepted Answer

Yes, your data is 100% secure and the platform is DPDP ready. Each organisation operates in a fully isolated tenant. Access is controlled by granular role-based permissions. Every sensitive change — salary revisions, payroll locks, permission changes — is recorded in append-only audit logs with user ID, timestamp, and IP address. Data is encrypted in transit and at rest.

All 11 modules. One transparent price.

Standard HRMS

Enterprise

All Add-ons Included Free

Every module. No extras to unlock.

Everything you might be wondering

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